FAQ

 
  • How long does it take for my order to reach me?

Orders are despatched within 48 hours after payment confirmation. Delivery takes 16-27 days.

Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of AMAZING STUFF. These interruptions include, but are not limited to, delays caused by the transportation system, shipping carrier or processing of cardholder's credit/debit card.

Delivery delays due to service interruptions or inclement weather conditions are not the responsibility of AMAZING STUFF or the carrier.

  • Which countries do you ship to?

We ship all over the countries.

  • What are your Shipping Fee?

Our Standard shipping fee is $11.99. We offer free shipping on some items.

  • How do I track my orders?

You will receive an email, together with a tracking number, notifying you that orders have been shipped. If you have further queries, please contact us.

  • How do I start shopping online with Amazing Stuff?

For step-by-step shopping instructions, please follow the progression below:

  1. When you have found a Product on the Website that you would like to buy, please click on the button labelled "add to cart". This will add your Product to a virtual "shopping cart".
  2. To change what’s in your virtual shopping cart at any time, click on the button labelled "edit cart".
  3. To remove a Product from your virtual shopping cart, click on the button labelled "remove" by the product.
  4. To add more Products to your virtual shopping cart, click on the link labelled "continue shopping".
  5. To pay for the Products in your virtual shopping cart at any time, click the button labelled " check out".
  6. When you click the " check out" button, you will be asked to provide various information necessary to process your order and deliver the Product(s) to you.

You can provide this information by filling in the fields requested on the screen.
All highlighted fields must be completed. We respect your right to privacy and will only use any information you provide to us in accordance with our Privacy Policy.

  • How do I know if an item is in stock?

All items are in stock unless "Out of stock" is indicated.  On receipt of your order if any items are unavailable , we will inform you by email and we will offer you a refund or alternative availability date where possible.

  • Can I deliver to another address, other than my card billing address?

Yes, it is possible if the delivery address is in the listed countries.

  • How do I know that my order has been successfully submitted?

You will receive an email acknowledgement containing the order reference number and details of your purchase. Your order will be only dispatched upon receipt of payment.

  • How can I pay for my order?

We accept all major credit and debit cards: MasterCard, Visa, Paypal. The final amount reflected on your bill may differ depending on the exchange rate at the time your bank processes the transaction.

  • Is it safe to use my credit card on your website?

To ensure a safe payment procedure, our website uses Secure Trading for a reliable and secure internet payment gateway.

    • What is your return Policy?

    Please refer to our Terms and Conditions relating to returns.

    • Do I need to register and set up an account to shop?

    It is not mandatory to register. However, if you choose to we will retain your contact details, which will be retrieved when you login on your next visit. Please note that due to security reasons, we will not retain your card details.

    • Is there a minimum order value?

    There is no minimum order requirement.  Delivery charges will remain as specified.

    • Is my personal information kept private?

    Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law or to fulfill an order contract with you. Read more about our Privacy Policy.